Privacy Notice

At Locks 4 Vans Ltd, we’re committed to protecting and respecting your privacy.

This Privacy Notice explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Privacy Notice from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Privacy Notice.

Any questions regarding this Privacy Notice and our privacy practices should be sent in writing by sending an email to [email protected], or by writing to us at the following address:

 

Locks 4 Vans Ltd

Unit C4 Imperial Business Estate West Mill Gravesend Kent   DA11 0DL

 

How do we collect information from you?

We obtain information about you when you use our website or contact us via email or telephone regarding our products or services, to place an order or arrange an installation, or to apply for a position within the company.

 

What type of information is collected from you?

The personal information we collect includes your name, address, contact telephone number(s) and email address(es).

In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences (see below). Also, where registration is required, the visitor’s email and a user name will be stored on the server.

 

How is your information used?

We may use your information to:

  • process orders that you have submitted;
  • carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services and products we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you;
  • process a job application.
  • Email may be sent to inform you of news of our services or offers by us or our affiliates

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, the statutory requirement or as long as is set out in any relevant contract you hold with us.

 

Who has access to your information?

We WILL NOT sell or rent your information to third parties.

We WILL NOT share your information with third parties for marketing purposes.

Third-party Service Providers working on our behalf: we may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example, to carry out an installation).

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be assured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

 

Your choices

If you no longer wish us to hold your information, please let us know in writing and your data will be removed from our records. Contact us either by email or by post using the details previously provided.

 

Complaints

Locks 4 Vans Ltd tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. Contact us either by email or by post using the details previously provided.

 

How you can update your information?

The accuracy of your information is important to us. If any of the information we hold is inaccurate or out of date, please contact us in writing either by email or by post using the details previously provided.

You have the right to ask for a copy of the information Locks 4 Vans Ltd hold about you. We will initially provide this free of charge but may charge for repetitive information requests to cover our costs in providing you with details of the information we hold about you.

 

Security precautions in place to protect the loss, misuse or alteration of your information

 

When you give us personal information, we take steps to ensure that it’s treated securely. Our website is hosted on a secure server and you will see a lock icon at the top of the page of web browsers such as Google Chrome and ‘HTTPS’ in front of the page URLs.

The ‘S’ at the end of HTTPS stands for ‘Secure’. It means all communications between your browser and our website are encrypted. HTTPS is often used to protect highly confidential online transactions, but we use it to ensure all your data is protected.

 

Use of ‘cookies’

Like many other websites, the Locks 4 Vans Ltd website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your preferences and provide analytics. This helps us to improve our website and deliver a better, more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

 

Links to other websites

Our website may contain links to other websites run by other organisations. This Privacy Notice applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the Privacy Notice of that third-party site.

 

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please do not provide us with personal information on our website.

 

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

 

Website recording

Our web site may use web site recording services. These may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by services is for Company Name’s internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

 

Review of this Policy

We keep this Privacy Notice under regular review. This Policy was last updated in May 2018.